Thelwall Bakehouse

Privacy Policy

How Thelwall Bakehouse collects, uses, and protects your personal data.

Last updated: April 2026

1. Who We Are

Thelwall Bakehouse is operated by Geraldine Foden, a sole trader. We are the data controller for any personal information you provide to us.

Address: 66 Thelwall New Road, Thelwall, Warrington, WA4 2HY. Email: thelwallbakehouse@gmail.com.

2. What Data We Collect

When you submit an enquiry via the contact form on this website, we collect the following personal data:

  • Your name
  • Your email address
  • Your phone number (if provided)
  • The content of your message

We do not collect any additional personal data through this website, and we do not collect any sensitive personal data.

3. How We Use Your Data

Your personal data is used solely to respond to your enquiry and, where you proceed to place an order, to communicate with you and fulfil that order. We do not use your data for direct marketing, profiling, or any purpose unrelated to your enquiry or order.

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

  • Legitimate interests - to respond to an unsolicited enquiry you have sent to us.
  • Performance of a contract - where you proceed to place an order, processing is necessary to fulfil that order.

5. How Long We Retain Your Data

Enquiry data from contacts who do not proceed to place an order will be retained for 6 months from the date of last contact, after which it will be securely deleted.

Order-related records, including correspondence, will be retained for 6 years from the end of the relevant tax year, in line with HMRC self-assessment requirements, after which they will be securely deleted.

6. Who We Share Your Data With

Your personal data is not sold or shared with any third party for marketing or commercial purposes.

As part of normal service operation, your data may be processed by the third-party providers we use to host this website and to send and receive email. These providers act as data processors and are contractually bound to handle your data securely and only in accordance with our instructions and applicable data protection law.

7. Cookies

This website does not use advertising or analytics cookies. Any cookies present are limited to those set by the website platform that are strictly necessary for the website to function correctly.

8. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request erasure of your data (the “right to be forgotten”)
  • The right to restrict processing of your data
  • The right to object to processing based on legitimate interests
  • The right to data portability

To exercise any of these rights, please email us at thelwallbakehouse@gmail.com. We will respond within one calendar month.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113. We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted at this address and the “last updated” date at the top of this page will be revised accordingly.

If you have any questions about this privacy policy, please get in touch.