Frequently Asked Questions
Everything you need to know about ordering a bespoke cake from Thelwall Bakehouse.
How far in advance should I order?
I'd recommend getting in touch as early as possible, particularly for weddings and peak periods like summer and Christmas. For birthday cakes I can often accommodate shorter notice - just drop me a message and I'll let you know my availability.
How do I place an order?
Get in touch via the contact page with your occasion, date, rough guest count, and any design ideas. I'll come back to you with a quote and we'll go from there.
Do you require a deposit?
Yes, a deposit is required to secure your date. Full details will be provided when I send your quote.
Can I make changes after ordering?
Minor changes can usually be accommodated up to a certain point before your event date. Get in touch as soon as possible if anything changes.
Can I choose any flavour?
Yes - see the Flavours page for a full list. Each tier of a multi-tier cake can be a different flavour if you'd like.
Can I order taster cupcakes?
Yes. I offer taster cupcakes so you can try flavours at home before committing. Available in boxes of 6 or 12. Get in touch to arrange.
Can I bring my own design inspiration?
Absolutely. Pinterest boards, photos, fabric swatches, invitation cards - anything that helps me understand your vision is welcome.
Do you make gluten-free, dairy-free or vegan cakes?
Yes, most flavours are available gluten-free, and I offer dairy-free and vegan sponge and buttercream options. Please mention any dietary requirements when you enquire.
Do you deliver?
Only for weddings, civil ceremonies and vow renewals. Anything ordered for your wedding is delivered and set up at your venue, across Warrington and the Northwest. All other orders are collected from Thelwall.
Can I collect my cake?
Yes - every order apart from weddings is collected from 66 Thelwall New Road, Warrington. I'll arrange a convenient collection time with you once your order is confirmed.
How is the cake packaged?
All cakes are boxed and ready for collection. For weddings, I take care of transport and setup at your venue.
How much does a cake cost?
Every cake is bespoke so pricing depends on size, tiers, flavour, and design complexity. Get in touch with your requirements and I'll provide a personalised quote.
Do you charge for delivery?
Wedding delivery charges depend on your venue location and are included in your quote.